Once you accept these terms and conditions it states that you have understood and agree with all terms and conditions relates to your booking.

You have checked all passengers name spellings and format of name (as per the passport), travel dates and flight details and timings of the booking.

PASSPORT & LEGAL TRAVEL DOCUMENT & VISA & OTHER TRAVEL PERMISSION DOCUMENTATION

Please ensure your passport & any Legal Travel Document must have at least six months validity from the date of your return flight.

• Customer’s responsibility to ensure they have the requisite documents before travelling to a destination. We may be able to assist with general enquiries but it is customer’s responsibility to check.
• Best to assume you need a visa but to be sure, enquire on Smart traveller website.
• Customers will not generally be permitted to board plane/vessel unless six months validity of passport.
• Travel on foreign passport may require re-entry visa on return to Australia.
• Passenger’s responsibility to inform us if there is any passport / visa difficulty.

It’s a passenger responsibility to ensure that they have the appropriate visa or any other legal travel permission documents for their travel journey.

We do not advice on Visa and do not deal with any kind of visa information about any country. Please ensure all visa Requirements have been met for your journey before departure.

BAGGAGE ALLOWANCE

Your baggage allowance is mention in your ticket.

In most of the airline the normal baggage is 20 kg checked baggage for all international sector and 5 kg is standard hand bag or carry-on bag.

For details of the baggage allowance applicable on your class of service and your chosen carrier, please contact us or directly from the airline booked.

Any kind of baggage damage, loss or inflight services issue during your journey then that needs to address directly to the Airlines as we are not responsible for any baggage loss or damage or in-flight services issues.

CHECK-IN

We always recommend all customers to check in a minimum of 3 hours before your flights scheduled departure except in North America where 3-4 hours is required.

RE-CONFIRMATION

This is a passenger responsibility to reconfirm their flight or online check-in before 72 hours prior to each departure.

Reconfirmation of flights and special service requests like hotels, meal and seat preference, special assistance, wheel chair request must be request before 72 hours prior to each departure or at the time of booking.

Moreover, it is our recommendation that you check your flight departures and arrivals from the airlines directly while going out and coming in to Australia, as the airlines Schedule for your current flight may change any moment due to flight operations and airline and any natural reason.

 It is your responsibility to reconfirm the airline prior to departure to reconfirm that there is no change to the schedule departure time.

TRAVEL INSURANCE FOR THE JOURNEY

We & The Department of Foreign Affairs and Trade both strongly recommend passengers to book their travel Insurance for all their overseas travel.

• You acknowledge that agent recommends obtaining travel insurance.
• Your responsibility to check Smart traveller for information and advice
• Register with DFAT for emergencies.

OTHER IMPORTANT INFORMATION

Fare Quoted are valid for same day of booking.

Fare & Taxes are subject to change and may only be confirmed at the time of ticketing. Interglobe Travel is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.

Please advise us for any special requirements to request or which you have to confirm such as special meals, seating requests or medical requirements. If you do not fly and do not notify the airline at least 24 hours prior to the flights scheduled departure time, your paid fare may be forfeited by the airline or may incur additional charges.

PAYMENT DETAILS

Please note that you can make payments by depositing cash in our bank Account or by transferring the money.

Please send us a snap shot of transfer receipt once you make an online transfer from your bank to our bank account.

On credit card, Debit card, Master and Visa card there will be a surcharge of 2%. There will be 3% surcharge on American Express card.

CHANGE IN BOOKING

Any change due to any issue is a re-issuance and it incurs a cost.A re-issue admin fee will applies for all bookings in addition to any airlines/wholesalers fees.

Reissue fee is consist of Our service fee of AUD 100.00 plus Consolidator fee plus any airline reissue fee and fare and tax difference if applicable on current date and these are subject to availability of seats. Reissue fee is for the changes in ticketed booking which includes any date change, any rebooking, any rerouting and any name change and any kind of changes happen after the ticketing.

NAME CHANGE

In the case of Name change, we will try our level best to fix with the approval of airline and you may have to pay reissue fee plus any airline fee and admin fee. Moreover, in some case passenger has to send original ticket for refund with the cancellation & refund charges and then issue a new ticket. So please always taken care of name spellings and must be as per passport. Its passenger duty to cross checks all name spellings & dates of their journey.

CANCELLATION OF BOOKING

A Cancellation admin fee will applies for all bookings in addition to any airlines/wholesalers fees. Cancellation fee is consist of our service fee of AUD 200.00 per person per booking  plus any cancellation fee for airline and consolidator fee if any. Domestic Tickets & Infant tickets are always non-refundable and non-changeable in all cases as per our policy. Some tickets may be non-refundable or transferable and any refund for cancelled booking will not be paid until supplier provides the refund to the agent.

REFUND OF BOOKING

Refund will take up to 2 months and maximum to 3 months for any refundable ticket from the date of refund application submitted.

FREQUENT FLYER

It is your responsibility to let us know about your frequent flyer and we are not responsible for any inability to claim points.

LIMITATION OF LIABILITY

• Subject to Australian Consumer Law, we as a travel agent does not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused by suppliers or third party providers over whom agents have no direct control.
• We are not liable for force majeure or any other event which is beyond our control or which is not preventable by us.

FORCE MAJEURE

In the event that a force majeure applies, the customer will be bound by the supplier’s terms and conditions.

Example of a force majeure clause:

Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy. For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder

JURISDICTION

Any disputes or issues needs to settle to the jurisdiction of Victoria.

HEALTH PRECAUTIONS

 It’s your responsibility to seek medical advice in relation to any travel and if you need any vaccinations / some countries may deny entry so please consider and took advice on Smart traveller. Always remember to check your immigration and health requirements before you travel and ensure you carry the required travel documents.

YOUR KEY RESPONSIBILITIES

Customer agrees that they meet the following requirements:

 You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services o You have read our T & C’s and if booking for third parties have conveyed these T & C’s to them.

You have read the T & C’s of any suppliers or third party service providers and agree to be bound by those.

 You are responsible for checking the accuracy of all documents provided to you and Passport / visa and other required identification documents are your responsibility too.

 You are responsible for contacting the airline at least seventy-two (72) hours prior to travel.

You warrant and acknowledge that you have accessed the Smart traveller website for any specific enquiries in relation to your intended destination.

DECLARATION

This is to inform that I agree with all terms and conditions as mention above and also ensure that all details in the booking are correct and fine and also names are as per the passport and also I have checked all spellings and name format and dates timings and Stay in the booking in proper manner .If anything happen later with name spellings and format and dates and timings of flight INTERGLOBE TRAVEL is not responsible and liable for any loss. I agree with all terms & condition so please process the booking. By replying this email with any positive response like Its all Good ,Agreed ,ok to proceed ,please/pls proceed & happy to book are the information that you have cross checked all details and agreeing with the above terms & condition.